Chandukaka Saraf & Sons Pvt. Ltd.

return policy

We would like to share with you that our relation with you is important for us. We are the best name in the industry to provide you best handmade ornamental pieces. Our products are handcrafted by traditional crafters having the best experience in industry, resulting each product being different and unique from each other. The stones therefore may vary slightly. All our products strictly Mounter quality control before handing over to you.

Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. You may return them in exactly the way in which they were received (unused & with original packaging).

IF YOU ARE NOT SATISFIED WITH OUR PRODUCTS YOU CAN SEND IT BACK TO US FOR EXCHANGE OR RETURN.

FOR RETURN FOLLOWING ARE THE CONDITIONS :

  • For prepaid orders, you can select any other product of same value or higher.
  • If new product value is greater than old product then you will have to pay the difference via  online transfer, Bank Deposit or Cash on Delivery.
  • We offer FREE Return Shipping.
  • All the product should get replaced or returned within 10days for issues like resizing or any changes.
  • Any item that shows the sign of Alteration by waring or resized (by a Jewellers other than the company), or damaged cannot be accepted.
  • Product should be accompanied with Original Product Certificate and Original Copy of Invoice for all desired exchange.
  • In case the customer cannot produce the original certificate, the company will send the solitaire/Jewellery to the Lab for recertification. In that case the shipping and certification cost shall be borne by the customer.
  • If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
  • Cancellation Policy: - for order cancelation 3% amount will deduction from the the entire Paid amount before processing the return.

HOW DO I RETURN THE PRODUCT TO CS JEWELLERS WITHIN 10 DAY?

  • Call our customer Support team and once you let us know the item you would like to return along with your Order No.
  • We will courier you ‘CS Jewellers Damage proof package’, Duly name and address with a unique serial number.
  • Secure your Jewellery with the original packing materials and certificate in the Damage proof package provided by CS Jewellers. Note that once the package is sealed, it Should not be open.
  • Once your package is ready, just call our customer Support team and we will send a courier person to pick it up from you.
  • Once your returned item is received by CS Jewellers, your refund or new item will be processed within 21 Days.

LIFETIME EXCHANGE & BUY-BACK POLICY:

  • We offer a Lifetime Exchange & Buy-Back Policy on all purchases made from CS Jewellers, within India. The product can be returned or exchanged basis its (prevailing  rate as applicable under internal policies of the company), with deductions towards making charges.
  • This means your product's value of metal, diamonds and coloured stones, will be determined based on product specifications     and the prevailing rate listed on our website.
  • * We offer a lifetime exchange & buy-back guarantee on all purchases made from CS Jewellers within India except Collection Items.
  • Lifetime Exchange - The value of the exchanged product after deductions towards making charges and discounts will be credited to your account.
  • Lifetime Buy-Back for Online: - If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Refund will be made via online bank transfer within 10 days of receipt of the product.
  • Jewellery returned showing signs of alteration by anyone other than CS Jewellers shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

  Category

                               Value

 

  In case you want to exchange the products

   In case you want liquid cash against the products

Bullion (Coin& vedhani)

100% for exchange

90% for buy back

Gold Jewellery

100% for exchange

90% for buy back

Diamond

100% for exchange

90% for buy back

Gems Stone

100% for exchange

75% for buy back

Platinum

100% for exchange

90% for buy back

Silver

100% for exchange

90% for buy back

 

 

Lifetime Buy-Back for Store: - If you choose to return the product in our Shop, then shop policy will be applicable.

 

RESIZING & REPAIRS:

  • In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible.
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
  • In case of a refund, the payment will be process by online transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.
  • Shipping charges under Repairs & Resizing policy shall be borne by the customer.