Chandukaka Saraf & Sons Pvt. Ltd.

return policy

Returns Policy :

  • 10-day return policy* Once the product is returned under our 10 Day Return policy
  • For prepaid orders, you can select any other product of same value
  • If new product value is greater than old product then you will have to pay the difference via Cheque, Bank Deposit or Cash on Delivery
  • *not applicable on Gold Coins, Silver Coins, Gold Vedhani.
  • Will I have to pay for shipping the product back to you? We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 10-day money back policy.
  • Any item that shows the sign of wear or have been altered, resized (by a Jewellers other than the company), or damaged cannot be accepted for 10 Day money back.
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 10 Day Money Back period.
  • In case the customer cannot produce the original certificate, the company will send the solitaire/Jewellery to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • If the customer placed an order, and for any reason he cancels the order, the company will deduct the 3% amount against that order while refund. Cost shall be borne by the customer.
How do I return the product to CS Jewellers within 10 Day?

  • Call our customer Support team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
  • We will courier you a CS Jewellers Damage proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
  • Secure your Jewellery with the original packing materials and certificate in the Damage proof package provided by CS Jewellers. Note that once the package is sealed, it cannot be opened unless destroyed.
  • Once your package is ready, just call our customer Support team and we will send a courier to pick it up from you.
  • Once your returned item is received by CS Jewellers, your refund or new item will be processed shortly.

  • 100% Refund Our 10 Day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange.
    Free Returns We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 10-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Lifetime Exchange & Buy-Back Policy:

  • We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from CS Jewellers, within India. The product can be returned or exchanged basis its current market value, with deductions towards making charges.
  • This means your product's current value of metal, diamonds and colored stones, will be determined based on product specifications and the current price listed on our website.
  • If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well. * We offer a lifetime exchange & buy-back guarantee on all purchases made from CS Jewellers within India except Collection Items.
  • Lifetime Exchange - The value of the exchanged product after deductions towards making charges and discounts will be credited to your account.

  • Lifetime Buy-Back If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Refund will be made via online bank transfer within 10 days of receipt of the product.
  • Jewellery returned showing signs of alteration by anyone other than CS Jewellers shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

  • CategoryValue
    Coins100% for exchange90% for buy back
    Gold Jewellery100% for exchange90% for buy back
    Diamond100% for exchange90% for buy back
RESIZING & REPAIRS:

  • In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible.
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
  • In case of a refund, the payment of the balance refund amount shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.
  • Shipping charges under Repairs & Resizing policy shall be borne by the customer.
  • This feature Orders that will be shipped abroad from India.