Chandukaka Saraf & Sons Pvt. Ltd.

Company E-commerce policy




  • CS Jewellers offers 'Easy replacement' option within 10 days of the delivery date except for bullion.
  • The customer has been granted with one-time replacement option which can be exercised against by purchasing any other jewellery of equal or higher amount except bullion.
  • The product should be accompanied by the original product certificate and the original/ copy of the invoice for the replacement option.
  • No replacement option available for bullion purchase.
  • In case, any coupon, discount or promo codes were used during the original purchase, the Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In genuine refund cases, the following shall be applied:
    • In case of prepaid orders, a 5% deduction on the product value shall be applied and refund will be credited to the same form of payment used in the original purchase.
    • In the case of COD orders, a 5% deduction on the product value shall be applied and the refund will be processed by bank transfer.
  • For cancellation of prepaid orders, a 5% deduction on the product value shall be applied and refund will be credited to the same form of payment used in the original purchase.
  • Delivery will be attempted 3 times after which the order will be cancelled and cancellation policy shall be applied.